Shipping policy

 

Last updated 11/20/25

Shipping

  • We offer free standard UPS ground shipping on orders of $75 or more. 
  • We offer $15 flat rate standard shipping on orders up to $74.99
  • All discounts associated with shipping apply to standard UPS ground shipping only.

Order Processing & Lead-Times

Please allow 7-14 business days for delivery after your order has been fulfilled.

Our business hours are Monday – Friday, 10:00 AM – 4:00 PM EST, excluding Federal Holidays. Orders placed after 3:00 PM EST on Fridays will be processed the following Monday.

Please ensure that your address and contact information are accurate at the time of order placement. Failed delivery attempts and returned shipments due to incorrect information will be considered non-refundable.

Where We Ship To

We ship to the following states within the US: ME, OH, OK, SC, WI, FL, NJ, NM, SD, WV, DE, IL, IN, NC, CT, RI, MA, PA, DC, NH

Carriers

We ship using UPS.

Lost Packages / Undelivered Items

The Company is not responsible for lost or undelivered shipments once the order has been processed, marked as shipped, and a tracking number has been provided. If your package is lost or undelivered, you must complete the missing mail order process with the respective carrier.

PO Boxes

We do not ship to PO boxes. If a PO box is provided as the shipping address, this may result in order delays or cancellations. Our Customer Support team may contact you to request an alternate shipping address. The Company reserves the right to cancel orders unilaterally if a valid shipping address is not provided.

Cancellations

Once an order has been shipped and/or marked as fulfilled, it cannot be canceled.

For assistance with cancellations, please contact info@sipsola.com